Admin Tools

Manage Emails/Texts

• Can members respond to the text messages I send through OmegaOne?
• Can I delete an email that was just sent? I forgot to add something.
• Why is my email showing as unsent? I thought these were sent immediately.
• Why are some members not listed for me to send an email or text to?
• I need to cancel an email that is scheduled to go out tomorrow. How can I do this?
• How can I view emails/texts that have been sent out?

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Manage Groups

• How can I add a group to send emails/texts to?

Manage OmegaOne Settings

• How do I manage the Links tab on the left menu?

Manage Questions/Polls

• My members don't respond to my questions and I really need answers. What can I do?
• How can I stop members from changing their answers?
• If I make changes to my question, will my members be notified?
• Can I edit my question after posting it?
• Managing Questions/Polls
• Question/Poll Setup

Manage Users

• How do I update a user's member type if they are no longer a new member and/or a member?
• How do I delete a user from OmegaOne?
• How can I resend the OmegaOne login email to a chapter member?
• A chapter member is studying abroad this semester, can I stop notifications/texts/emails from being sent to them?
• How can I manually add a user to OmegaOne?
• How can I update a user's level of access in OmegaOne?

Manage Files

• Can I change the order the files and folders appear in?
• We forgot the file password. How can we reset the password?
• What type of files can we upload?
• Why can my new members not view a file I uploaded? I made sure it is visible to them.
• Managing Files
• How to set up Files and Folders

Manage Emergencies

• What is the Emergency Check-In tool?

Manage Excuses

• Managing Excuses

Manage External Website

• Updating the content of website pages
• How can I edit our chapter address and contact info that shows at the bottom of our website?
• Can I link our social media pages to our chapter website?
• How can I edit the photos on the website homepage that are not in the slideshow?
• How do I edit the Homepage Slideshow on our chapter website?
• Adding photos to your chapter website

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Manage Calendar

• Can I send multiple reminders for one event?
• Can I set up an event for a virtual meeting?
• Why can my advisor not see our events?
• One of my members was unable to check-in to an event. How can I check them it?
• Managing Calendar Events
• Adding a Calendar Event

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Manage Study Hours

• How do I approve or deny study hour appeals in OmegaOne?
• Can I pull a report of study hours from OmegaOne?
• Is it possible to set a study hour goal/requirement for specific members?
• Where can I view study hours that members have logged in OmegaOne?
• How can I track study hours for my members in OmegaOne?

Manage Announcements

• Is there a way to hide an announcement without deleting it?
• How long are announcements visible?
• If I make changes to my announcement, will everyone be notified about the change?
• Managing Announcements
• How do I set up an Announcement?

Manage Points

• How do I link point possibilities to calendar events?
• How do you manage points appeals in OmegaOne?
• Where can I get a report of points?
• Where do I view my members' points?
• What if new members are not required to track points?
• No one is receiving emails when appeals are submitted. How do we fix this?

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