See below for tips on successfully tracking study hours via the OmegaOne mobile app.
- Connect to Wifi
- Make sure the Background App Refresh is on
- Ensure Location Services are enabled on your mobile device
- Do not have your device in low-power mode (this will automatically shut off some key features that are necessary for tracking)
- Ensure both your device and OmegaOne app are updated to the latest version
- Open maps on your phone to recalculate your current location for more accurate tracking
- Your administrator may need to increase the geolocation
- If you are still having trouble, you can always appeal for the study hours once they have been completed.